Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. PLEASE NOTE THAT PRO-MADE FANS ARE HANDMADE SO EVERY FAN WILL BE UNIQUE AND NO TWO FANS WILL BE THE SAME. THERE MAY ALSO BE SMALL IMPERFECTIONS AS THE FANS ARE SO DELICATE. 

To be eligible for a refund of a damaged item, we require this to be retuned to us. Your item must be in the same condition that you received it, and in its original packaging. You’ll also need proof of purchase.

To start a return, you can contact us at prettylittlepromades@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.